PURWANTO, Nuri.
 PENGARUH SERVICE ENCOUNTER DAN EXPERIENTAL VALUE TERHADAP CUSTOMER SATISFACTION (STUDI KASUS MATAHARI DEPARTMENT STORE MATOS MALANG).
<strong>Jurnal Manajemen Indonesia</strong>, [S.l.], v. 18, n. 1, apr. 2018.
ISSN 2502-3713.
Available at: &lt;<a href="//journals.telkomuniversity.ac.id/ijm/article/view/1255" target="_new">//journals.telkomuniversity.ac.id/ijm/article/view/1255</a>&gt;. Date accessed: 20 apr. 2024.
doi: <a href="https://doi.org/10.25124/jmi.v18i1.1255">https://doi.org/10.25124/jmi.v18i1.1255</a>.