W. YANUARDI, Andreas et al. ANALISIS OMNICHANNEL CUSTOMER EXPERIENCE MATURITY DI PT. TELEKOMUNIKASI INDONESIA. Jurnal Manajemen Indonesia, [S.l.], v. 16, n. 2, p. 81-94, feb. 2017. ISSN 2502-3713. Available at: <//journals.telkomuniversity.ac.id/ijm/article/view/314>. Date accessed: 28 mar. 2024. doi: https://doi.org/10.25124/jmi.v16i2.314.