SYAMSUDIN, Rifqi. The Influence of Service Quality on Customer Loyalty at PLN ICON PLUS ICONNET . Business Journal : Jurnal Bisnis Dan Sosial, [S. l.], v. 11, n. 1, p. 34–44, 2026. DOI: 10.25124/jbs.v11i1.10782. Disponível em: https://journals.telkomuniversity.ac.id/business/article/view/10782. Acesso em: 29 mar. 2026.