INDAH INDRI ARTI; MUHAMAD AWIET WIEDANTO PRASETYO. Analisis Pengaruh E-Costumer Relationship Management Terhadap E-Satisfaction dan E-Loyalty Pengguna Access by KAI. Governance IT Adoption and Technology Advance, [S. l.], v. 1, n. 2, p. 28–37, 2026. DOI: 10.25124/govita.v1i2.11435. Disponível em: https://journals.telkomuniversity.ac.id/govita/article/view/11435. Acesso em: 9 aug. 2026.