Pradana, Bayu Arya Putra, et al. “Evaluasi Service Dan Support Automation Dalam Mendukung Customer Relationship Management Pada Layanan Pasien Di RSUP Dr. Sardjito”. Governance IT Adoption and Technology Advance, vol. 1, no. 2, June 2026, pp. 49-60, doi:10.25124/govita.v1i2.11456.