Ulkhaq, M. Mujiya, 		Pandiangan, Samuel, 		Tarigan, Elieser, 		Silalahi, Abdi, AND 		Lumbantobing, Septina.
" Assessing Customer Satisfaction: A Case in Logistics Service Company" <em>Jurnal Manajemen Indonesia</em> [Online], Volume 21 Number 2 (30 August 2021)