Ramadhanti, Alya, 		Bastikarana, Rafa, 		Alamsyah, Andry, AND 		Widiyanesti, Sri.
" Determining  Customer Relationship Management Strategy With Customer Personality Analysis Using Ontology Model Approach" <em>Jurnal Manajemen Indonesia</em> [Online], Volume 20 Number 2 (30 August 2020)