Ramadhani, A., 		Handayani, P., 		Pinem, A., & 		Sari, P.
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 The Influence of Conversation Skills on Chatbot on Purchase Behavior in E-Commerce.
<em>Jurnal Manajemen Indonesia, 23</em>(3), 287 - 302.
doi:10.25124/jmi.v23i3.5304