DJATMIKO, Tjahjono; 						SABRINA, Carisshya Habibah.
 PENGARUH EMPHATY, ASSURANCE DAN RESPONSIVENESS TERHADAP KEPUASAN NASABAH PT. PRUDENTIAL LIFE ASSURANCE BANDUNG.
<strong>Jurnal Manajemen Indonesia</strong>, [S.l.], v. 15, n. 2, p. 169-178, apr. 2017.
ISSN 2502-3713.
Available at: &lt;<a href="//journals.telkomuniversity.ac.id/ijm/article/view/712" target="_new">//journals.telkomuniversity.ac.id/ijm/article/view/712</a>&gt;. Date accessed: 18 apr. 2024.
doi: <a href="https://doi.org/10.25124/jmi.v15i2.712">https://doi.org/10.25124/jmi.v15i2.712</a>.