Djatmiko, Tjahjono, AND 		Sabrina, Carisshya.
" PENGARUH EMPHATY, ASSURANCE DAN RESPONSIVENESS TERHADAP KEPUASAN NASABAH PT. PRUDENTIAL LIFE ASSURANCE BANDUNG" <em>Jurnal Manajemen Indonesia</em> [Online], Volume 15 Number 2 (15 April 2017)