Sugiat, M. and Sudirman, A. 2024. Model Analysis of the Mediation Effect of Customer Satisfaction on Customer Loyalty in Mitratel Companies: The Role of CRM and Company Reputation as Predictors. Jurnal Manajemen Indonesia. 24, 1 (Apr. 2024), 105–120. DOI:https://doi.org/10.25124/jmi.v24i1.7353.