W. YANUARDI, Andreas; INDAH P., Yudha; WAHYUDI, Wulan Tri; NAINGGOLAN, Bilpen. ANALISIS OMNICHANNEL CUSTOMER EXPERIENCE MATURITY DI PT. TELEKOMUNIKASI INDONESIA. Jurnal Manajemen Indonesia, [S. l.], v. 16, n. 2, p. 81–94, 2017. DOI: 10.25124/jmi.v16i2.314. Disponível em: https://journals.telkomuniversity.ac.id/ijm/article/view/314. Acesso em: 21 feb. 2025.