., Minrohayati; HARSASI, Meirani; PUJIASTUTI, Sri Lestari. PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN PADA TOKO BUKU ONLINE UNIVERSITAS TEBUKA. Jurnal Manajemen Indonesia, [S. l.], v. 16, n. 3, p. 155–162, 2017. DOI: 10.25124/jmi.v16i3.332. Disponível em: https://journals.telkomuniversity.ac.id/ijm/article/view/332. Acesso em: 23 feb. 2025.