ULKHAQ, M. Mujiya; PANDIANGAN, Samuel H.; TARIGAN, Elieser L.; SILALAHI, Abdi R.; LUMBANTOBING, Septina G. Assessing Customer Satisfaction: A Case in Logistics Service Company. Jurnal Manajemen Indonesia, [S. l.], v. 21, n. 2, p. 141–151, 2021. DOI: 10.25124/jmi.v21i2.2662. Disponível em: https://journals.telkomuniversity.ac.id/ijm/article/view/2662. Acesso em: 23 feb. 2025.