FAUZIYYAH, Salma; KHUSNA, Khanifatul. Implementation Of Customer Relationship Management In Order To Build Customer Satisfaction And Loyalty. Jurnal Manajemen Indonesia, [S. l.], v. 22, n. 1, p. 13–22, 2022. DOI: 10.25124/jmi.v22i1.2802. Disponível em: https://journals.telkomuniversity.ac.id/ijm/article/view/2802. Acesso em: 1 aug. 2025.