RAMADHANTI, Alya Rysda; BASTIKARANA, Rafa Syafiq; ALAMSYAH, Andry; WIDIYANESTI, Sri. Determining Customer Relationship Management Strategy With Customer Personality Analysis Using Ontology Model Approach. Jurnal Manajemen Indonesia, [S. l.], v. 20, n. 2, p. 83–94, 2020. DOI: 10.25124/jmi.v20i2.3196. Disponível em: https://journals.telkomuniversity.ac.id/ijm/article/view/3196. Acesso em: 23 feb. 2025.