DJATMIKO, Tjahjono; SABRINA, Carisshya Habibah. PENGARUH EMPHATY, ASSURANCE DAN RESPONSIVENESS TERHADAP KEPUASAN NASABAH PT. PRUDENTIAL LIFE ASSURANCE BANDUNG. Jurnal Manajemen Indonesia, [S. l.], v. 15, n. 2, p. 169–178, 2017. DOI: 10.25124/jmi.v15i2.712. Disponível em: https://journals.telkomuniversity.ac.id/ijm/article/view/712. Acesso em: 22 feb. 2025.