SUGIAT, Maria; SUDIRMAN, Acai. Model Analysis of the Mediation Effect of Customer Satisfaction on Customer Loyalty in Mitratel Companies: The Role of CRM and Company Reputation as Predictors. Jurnal Manajemen Indonesia, [S. l.], v. 24, n. 1, p. 105–120, 2024. DOI: 10.25124/jmi.v24i1.7353. Disponível em: https://journals.telkomuniversity.ac.id/ijm/article/view/7353. Acesso em: 23 feb. 2025.