PURWANTO, Nuri. PENGARUH SERVICE ENCOUNTER DAN EXPERIENTAL VALUE TERHADAP CUSTOMER SATISFACTION (STUDI KASUS MATAHARI DEPARTMENT STORE MATOS MALANG). Jurnal Manajemen Indonesia, [S. l.], v. 18, n. 1, 2018. DOI: 10.25124/jmi.v18i1.1255. Disponível em: https://journals.telkomuniversity.ac.id/ijm/article/view/1255. Acesso em: 23 feb. 2025.