LHAM PRASETYO; HANNA WISUDAWATY. Implementasi Strategi Penanganan Manajemen Krisis Pt.Kai Dalam Menangani Keluhan Masyarakat Pengguna Transportasi Kereta Api . Journal of Communication, Business and Social Science (JCOBS), [S. l.], v. 3, n. 1, 2025. DOI: 10.25124/jcobs.v3i1.9604. Disponível em: https://journals.telkomuniversity.ac.id/jcobs/article/view/9604. Acesso em: 27 feb. 2026.