PENGARUH METODE WEBQUAL 4.0 TERHADAP KEPUASAN PENGGUNA WEBSITE POLITEKNIK NEGERI SRIWIJAYA

Authors

  • Agnes Manik Indonesia
  • Irma Salamah Indonesia
  • Eka Susanti Indonesia

DOI:

https://doi.org/10.25124/jett.v4i1.994

Abstract

Website is one form of mass media that published through internet ne twork that can be accessed wherever and whenever. To be able to get a quality website must be done. By measuring the quality of a website, it can be known the user‘s perception of the website. In this study using WebQual method that has been modofied with the addition the dimension of user satisfactionwith the three main dimensions of WebQual 4.0 usability, information, service interaction. This research was conducted in the environment of State Polytechnic of Sriwijaya. This research was conducted by using questionnaire. The population of this research is State Polytechnic of Sriwijaya collegers. The result obtained in this study is the development of a better website, it is found that the quality of information and quality of usability affects positive on user satisfaction. Quality of service interaction affects a negative on the usersatisfaction of State Polytechnic of Sriwijaya user.

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References

Santoso dan Anwar.2015. Analisis Kualitas Website Menggunakan Metode WebQual Dan Importance -Performance Analisys( IPA ) Pada Situs Kaskus.‖[2]Nurhayati.1998. Analisa Website Puslit Indonesia Dengan Menggunakan WebQualUntuk Pengukuran Kualitas Website.[3]S. Monalisa.2016. Analisis Kualitas Layanan Website Terhadap Kepuasan Mahasiswa dengan Penerapan Metode WebQual(Studi Kasus : UIN Suska Riau.[4]C. Irawan.2012. Evaluasi Kualitas Website Pemerintah Daerah Dengan Menggunakan WebQual(Studi Kasus Pada Kabupaten Ogan Ilir.[5]Nurhayati.1998. Analisa Website Puslit Indonesia Dengan Menggunakan WebQual Untuk Pengukuran Kualitas Website.[6]S. Barnes dan R. Vidgen.1998. WebQual : An Exploration of Web-site Quality.[7]Wahidin Abbas.2013. Analisa kepuasan Mahasiwa Terhadap Website Universitas Negeri Yogyakarta(UNY).[8]Sekaran.2003. Metode Penelitian. Edisi Kelima. Jakarta.Ghalia Indonesia.[9]Ghozali, Imam.2005. Aplikasi Analisis Multivariate dengan SPSS. Semarang, Badan Penerbit UNDIP.

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Published

2017-10-25

Issue

Vol. 4 No. 1: JETT Juli 2017

Section

Articles

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