PENGARUH METODE WEBQUAL 4.0 TERHADAP KEPUASAN PENGGUNA WEBSITE POLITEKNIK NEGERI SRIWIJAYA

  • Agnes Manik Indonesia
  • Irma Salamah Indonesia
  • Eka Susanti Indonesia

Abstract

Website
is one form of mass media that published through internet ne
twork that can be accessed
wherever and whenever. To be able to get a quality website must be done. By measuring the quality
of a website, it can be known the user‘s perception of the website. In this study using WebQual
method that has been modofied with
the addition the dimension of user satisfactionwith the three
main dimensions of WebQual 4.0 usability, information, service interaction. This research was
conducted in the environment of State Polytechnic of Sriwijaya. This research was conducted by
using
questionnaire. The population of this research is State Polytechnic of Sriwijaya collegers. The
result obtained in this study is the development of a better website, it is found that the quality of
information and quality of usability affects positive on
user satisfaction. Quality of service
interaction affects a negative on the usersatisfaction of State Polytechnic of Sriwijaya user.

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References

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Published
2017-10-25
How to Cite
MANIK, Agnes; SALAMAH, Irma; SUSANTI, Eka. PENGARUH METODE WEBQUAL 4.0 TERHADAP KEPUASAN PENGGUNA WEBSITE POLITEKNIK NEGERI SRIWIJAYA. Jurnal Elektro dan Telekomunikasi Terapan (e-Journal), [S.l.], v. 4, n. 1, p. 477, oct. 2017. ISSN 2442-4404. Available at: <//journals.telkomuniversity.ac.id/jett/article/view/994>. Date accessed: 03 mar. 2024. doi: https://doi.org/10.25124/jett.v4i1.994.
Section
Articles