KUSWANDI, Shafira Rahmahwati; TANTRA, Tarandhika. Pengaruh E-commerce Innovation dan E-service Quality Terhadap Customer Satisfaction dan Loyalty pada Pengguna Aplikasi Shopee. Journal of Indonesia Business Research (JIBR), [S. l.], v. 1, n. 2, p. 31–37, 2024. DOI: 10.25124/jibr.v2i1.7449. Disponível em: https://journals.telkomuniversity.ac.id/jibr/article/view/7449. Acesso em: 21 apr. 2026.