Fauzi, Mohamad, et al. “Analisis Layanan Teknologi Informasi (TI) Terhadap I-Gracias Dengan Metode Service Quality: Studi Kasus: Pegawai Universitas Telkom”. Journal of Production, Enterprise, and Industrial Applications, vol. 1, no. 1, Oct. 2023, pp. 69-73, doi:10.25124/jpeia.v1i1.6814.