PENINGKATAN CARA BERKOMUNIKASI DENGAN PELANGGAN BAGI TENAGA PENUNJANG AKADEMIK (TPA) TELKOM SCHOOL

Authors

  • Maya Ariyanti telkom university
  • gadang ramantoko telkom university
  • Eva Nurazizah

DOI:

https://doi.org/10.25124/charity.v5i2a.5113

Keywords:

Komunikasi, Digital, Pandemic Covid 19, Telkom School

Abstract

Kondisi munculnya pandemi covid dua tahun ke belakang yang secara tidak langsung memaksa seluruh sistem pembelajaran termasuk didalamnya adalah layanan pendukung pembelajaran dilakukan secara daring. Fungsi-fungsi layanan pendukung perlu menyesuaikan sehingga tetap dapat memberikan pelayanan yang optimal dalam rangka mencapai kepuasan pelanggan yang optimal pula. Tenaga Penunjang Akademik (TPA) Telkom School perlu menyesuaikan untuk dapat berkomunikasi dengan pelanggan sebaik mungkin meskipun dalam kondisi pandemic. Pengabdian Masyarakat ini dilakukan dalam bentuk pelatihan cara berkomunikasi dengan pelanggan bagi TPA Telkom School Secara Online. Luaran dari pengabdian masyarakat ini adalah pemahaman Tenaga Penunjang Akademik (TPA) Telkom School tentang bagaimana serta pentingnya menyampaikan informasi dengan baik kepada konsumen utamanya ketika dilakukan secara daring.

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Published

2022-07-29

Issue

Vol. 5 No. 2a (2022): Special Issue

Section

Articles

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