Improving Aon Hewitt Indonesia Employee Engagement Survey Product Using Engagement-Job Burnout Model

  • Adyansyah Patonangi School of Business and Management, Institut Teknologi Bandung
  • Aurik Gustomo School of Business and Management, Institut Teknologi Bandung

Abstract

Aon Hewitt Indonesia (AHI) as global HR consulting firm serves in Indonesia providing employee engagement survey for their clients. The survey is to assess the company’s employee engagement condition and with key deliverables solutions to improve the employee engagement condition. Recently some AHI clients have expressed their dissatisfaction concerning the employee engagement model that AHI used on their survey product, as it is too focus on what client needs to provide for its employees and there is no assessment of what makes the employee become disengaged. A new employee engagement model using the complete twodimensional observations through the engagement-job burnout condition is developed as the alternative solution to overcome the deficiencies which come from AHI’s survey product using the old model. From the employee engagement survey using the new model it provides several outputs to help client improve the engagement and prevent job burnout on their employees as follows; the current client’s engagement and job burnout score, statistical analyses on the key area of work life to be improved corresponding to improve engagement and prevent job burnout, and the suggestion regarding actionable solutions for client to implement in space of one year after the survey has finished.

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Published
2019-01-11
How to Cite
PATONANGI, Adyansyah; GUSTOMO, Aurik. Improving Aon Hewitt Indonesia Employee Engagement Survey Product Using Engagement-Job Burnout Model. Jurnal Manajemen Indonesia, [S.l.], v. 18, n. 3, p. 251-262, jan. 2019. ISSN 2502-3713. Available at: <http://journals.telkomuniversity.ac.id/ijm/article/view/1736>. Date accessed: 23 mar. 2019. doi: https://doi.org/10.25124/jmi.v18i3.1736.